At KUKU PANDA, we want you to have complete satisfaction with your purchase. As we sell intimate products, we have specific guidelines for our Return Policy to ensure the safety and hygiene of our customers. Please review the following:
- Due to the intimate nature of our products, returns will only be accepted for items that are unopened, unused, and in their original sealed packaging.
- Returns must be initiated within 45 days of your shipment confirmation date for most items.
- For health and hygiene reasons, we cannot accept returns on any opened, used, or unsealed items, including women's sexy thongs, G-strings, and panties underwear.
- Items marked as "Final Sale" during special promotions are non-returnable.
- If you believe you have received a defective item, please contact our Customer Support Team within the eligible timeframe for assistance.
Return Processing Fee
A flat rate cost of return shipping, $7 USD, will be deducted from your refund.
If your refund is less than $7 USD, the return shipping fee will be charged to your original form of payment once your return is processed.
- Allow 7-14 business days to process your return
- Credit for the merchandise returned less a $7 USD return processing fee will be credited back to the original form of payment.
- Allow 72 hours for the credit to appear on your statement.
- You will receive an email notification upon the completion of return processing.
Please note that by making a purchase with KUKU PANDA, you agree to adhere to our Shipping and Return Policy.
If you have any further inquiries or need assistance with your order, please contact our Customer Support Team at Support@kuku-panda.com
Thank you for choosing KUKU PANDA for your intimate apparel needs. We look forward to serving you again soon!