Shipping policy

Order Processing

Ordering from Kuku Panda is now easier, and most importantly, faster than ever before. If you submit your order before 1:00 p.m. CST, Monday through Friday, most orders will ship within 24 hours! Remember, if there are any problems/concerns regarding your order, it might be delayed, but rest assured that our staff will contact you ASAP to expedite your shipment in a timely fashion. We reserve up to three business days for order processing to ensure that your order ships correctly (and completely).

**What is the three-day "order processing" time? Austin Bazaar is dedicated to sending your order in the fastest and most efficient way possible. When an order is placed, it must first be processed. That processing time is different than the shipping time. Processing time will typically take about 1 business day. Business days are considered Monday through Friday (excluding holidays). Shipping, including any Expedited method, is in addition to the processing time.

Shipping Times

All shipping times are calculated in business days. Please note that Saturday and Sunday are not considered business days. Transit time with standard shipping is three to seven business days. The transit time with expedited shipping is one to three business days, depending on the method of expedited shipping that is selected.

For example, if you submit an order after 1:00 p.m. CST on Friday or over the weekend, it will ship the following business day (typically on the following Monday, except in the case of national holidays). Any orders with expedited shipping placed on a Friday will be shipped out within 1-2 business days. Please keep this in mind when making purchases with overnight shipping as your package may not arrive until the 3rd business day.

**Please be aware that if you are using a freight forwarding company, any postage and/or additional fees accrued are the customer's responsibility.